So what do you do when the airline’s baggage handlers cause $1,200 damage to your favorite guitar but the airline refuses to compensate you? If you are Canadian singer-songwriter Dave Carroll you write a song about it then make a video to post on You Tube. As both a pilot and a guitar player I just couldn’t ignore this story. I’m just glad it wasn’t MY airline.
So what happens after these videos hit the web? Dave becomes an instant celebrity and along with invitations to perform both songs he is invited to give talks about customer service. So when a customer service software company asked Dave Carroll to come to Colorado Springs and give a speech to their employees, he had to fly United again…and then they lost his luggage.
